Frequently Asked Questions

Q: Where are you located? 

A:  Our studio is located in Walnut Creek, but we see clients in the greater East Bay area. Despite our studio location, we always go to our clients for their appointments because the best decisions are made at home.

Q: Do I have to take off work in order to work with an interior decorator?

A:   We take initial consultations Monday-Friday 9am-4pm so you wouldn’t necessarily need to take a full day off.  Some clients leave for work later in the morning or come home early in the afternoon.

Q: How does Decorating Den Interiors work? 

A:  We are a full-service interior decorating company, providing everything from concept to installation.  We bring innovative design solutions that will enhance your living space and make you love your home.  Best of all, we execute all phases of the design process, from initial consultation to product selection, to final installation, we handle every detail.  We are truly a one stop design solution.

For more information, please visit our how we work page to learn more about our process, what to expect, our consultations and budget.

Q: What happens on my first appointment? 

A:  One thing we like to do when we meet a client for the first time is to take a quick tour of your home.  This will give us a sense of the architecture, the layout of your home, your lifestyle, as well as future decorating plans.  Then we sit down with you and go through the portfolio together, so that you can see some of the work that we’ve done, and we can see what styles you’re most drawn to.

We cover a lot of information on that first appointment, including design ideas, priorities, and budget ranges.  At the end of the appointment, we will list your priorities and discuss budget ranges. Now the fun begins!  Most initial consultations take about 1.5-2 hours.

Q: How do I determine a budget for my project?

A:  Many people think that working with an interior decorator is expensive.  However, it doesn’t have to be.  When you work with Decorating Den Interiors our initial design consultation is always complimentary – this is where we help you figure out your desired style, project priorities, and comfortable budget range.  Since we work with a wide variety of products and suppliers, we can help you determine a budget range that is comfortable for you based on your priorities.  Once we’ve established your budget, you can relax and know that everything we show you will fit within the budget you chose for your project.

Q: Is there a minimum or maximum project size?

A:  We work on projects of all sizes!  We believe no job is too big or too small.  From a single room to a whole house — every job and customer is important to us!

Q: Will you work with my existing pieces/furnishings that are in the room? 

A:  Yes.  Understanding what pieces will be staying in the space is part of establishing the scope of work for the project.  We want to ensure that your space is a unique reflection of you and contains all the furnishings that are most meaningful to you.

Q: Do you shop with me in other stores?

A:  It is not our standard practice.  When you purchase from us, we provide the highest level of quality and service, and we stand behind the furniture and furnishings we select for your home.

Q: What’s the timeframe to get everything in?

A:  Each category has usual and customary lead-times for delivery.  Once the scope of the project is determined, we can better determine a concise timeframe.  Typically, you can expect to receive your furniture within 12-15 weeks from signing the contract.

Q: Is it returnable?

A:  In the rare occasion that a product is not met with satisfaction, defective items will be replaced at no cost to you. Exchanges may be possible with restocking fees.  Custom products are not returnable.

Q: Can I get a plan and shop retail?

A:  If you have a specific project in mind or just looking for some ideas, we can create a custom design package for you!  Our hourly consultation fee is $150/hour.